Smartbig USA Inc. (DBA: Netgame.com)
Smartbig USA Inc. and its subsidiaries and affiliated companies (collectively, SMARTBIG) highly respect the privacy rights of our online properties' visitors, users, and customers. The following privacy policy informs you how we engage in collecting, storing, handling, and using your personally identifiable information. We do not release any of your personally identifiable information without your permission. Prior to using any of our online properties, you must thoroughly read and fully agree to this Online Privacy Policy.
1. Children
We take minors' online privacy very seriously. You are a minor if you are under the age of eighteen (18) or under the legal age to form a binding contract in your jurisdiction. If you are a minor, your parent(s) and/or legal guardian(s) must thoroughly review and agree to this policy and take full responsibility for all actions taken within our online properties.
To comply with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personally identifiable information from children under the age of thirteen (13). If we learn we have unknowingly gathered such information, we will immediately terminate it and take appropriate action to notify the parent(s) or guardian(s).
2. Information You Provide Us
Personally identifiable information we collect is provided by you. To use certain features — such as playing our games or participating in community forums — you are required to provide information including but not limited to your email address, gender, phone number, home address, and date of birth. If you choose to purchase services or products, you may also be required to provide payment information to us or a third-party payment provider.
If you use Google Login, we may collect: Google Account Name, Email Address, Google Unique ID, Name of Account Owner, and Date of Birth — used solely for account authentication and service access.
If you use Facebook Login, we may collect: Facebook Account Name, Email Address, Facebook Unique ID, Name of Account Owner, and Date of Birth — used solely for account authentication and service access. We do not use this information for marketing without your explicit consent.
3. Information We Collect Through Technologies
Through available and legal technologies, we may collect information about your computer hardware/software, IP address, and online activity patterns. The primary purpose is to ensure the quality of our online properties and improve our services. Certain features require you to accept technologies such as Cookies and/or Web Beacons. You may choose to block these through your browser settings, though some features may not function properly as a result.
1. SMARTBIG's Internal Use
We may use your information for legitimate business purposes, including sending administrative or informative emails about our online properties, and analyzing web-browsing patterns to optimize our services.
2. Share with Third Parties
We share personal information with third parties only to process customer-requested fee-based services or products. Third parties may not use your information for advertising or marketing. If you believe they are misusing your information, please contact them directly.
3. Law Enforcement & Government
We reserve the right to fully cooperate with law enforcement and government entities to comply with applicable laws. We may disclose any collected information when required by lawful subpoenas, warrants, or court orders.
4. Non-Personally Identifiable Information
We may share aggregated or non-personally identifiable information with third parties for analytics, diagnosing technical issues, maintaining security, and improving our products. Such information cannot be used to identify you personally.
5. Google Login Information
Information collected via Google Login is used exclusively to authenticate your account and facilitate access to our services. We do not share this information with third parties or use it for marketing without your express consent. You can manage your Google permissions at any time through your Google account settings.
6. Facebook Login Information
Information collected via Facebook Login (Facebook Account Name, Email Address, Facebook Unique ID) is used solely for account authentication and service access. We do not use this information for marketing without your explicit consent. You can manage your Facebook permissions at any time through your Facebook account settings.
7. Promotions, Contests & Sweepstakes
Events organized by us will include an event-relevant privacy policy in the official rules or registration area. Such policies may differ from this Online Privacy Policy — please read them carefully before participating.
8. Business Transactions
In the event of a purchase, sale, liquidation, or merger, personal information may be transferred as part of such business transactions. Any acquiring business will be required to treat transferred information in accordance with this Online Privacy Policy.
You have the right to request deletion of your personal data. To do so:
Some information may be retained to comply with legal obligations. A confirmation will be sent once your data has been permanently removed.
Our online properties may contain links to third-party websites, services, and/or products. SMARTBIG is not responsible for the privacy practices of such third parties. We encourage you to carefully read their privacy policies, as they may differ from ours.
We implement reasonable security measures to protect your information from unauthorized access, use, and disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security of your information.
If you are accessing our online properties from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our servers are located. By using our services, you consent to such transfer and processing.
We may update this Online Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page. Your continued use of our online properties following the posting of changes signifies your acceptance of such changes.
If you have any questions, concerns, or requests regarding this Online Privacy Policy, please contact us through our Lounge Service or via the contact information provided on our website at lounge.netgame.com.
Purpose of Data Use: When users engage in Channeling Services, SMARTBIG may collect data necessary for service facilitation, including transaction history, wallet IDs, payment details, and user identification.
Third-Party Processing: Such data may be shared with the third-party provider to enable the service.
Disclaimer of Liability: SMARTBIG is not responsible for any issues arising from the third-party's data handling, service stability, security, or the outcome of transactions.
Risk Acknowledgement: Virtual asset transactions are irreversible and may result in irreversible loss due to incorrect input or third-party service faults.
No Warranties: SMARTBIG does not warrant the accuracy, security, or reliability of third-party services.
User Consent: Continued use of Channeling Services constitutes acknowledgment and consent to SMARTBIG's role as a data intermediary, not provider.